Frequently Asked Questions
Q: Does the price include set up and delivery?
A: There is an additional travel fee of $2.00 per mile after. Remember prices do not include sales tax.
Q: Do you deliver to other cities?
A: Yes, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees can be quite high. Please call our office for a current quote.
Q: Does the standard 6 hour rental time include your set up time?
A: We have done away with 6hr rentals, right now for our Saturday rentals we are delivering Friday(10a-7p) or Saturday Morning and picking up Saturday Evening/Sunday Morning depending on our route.
Q: When do you set up?
A: That depends on how many rentals we have that day. Generally we arrive anytime the day before the rental begins to set up for Saturday Rentals or the morning of, Sunday rentals we arrive 1-3 hours before the set party time.
Q: We've rented some really dirty jumps from other companies in the past. Are they always that dirty?
A: No. The jump will be clean when you get it. Fun Times Bounce House & Party Supplies LLC cleans and disinfects after every rental.
Q: Do we have to keep it plugged in the entire time?
A: Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That's why we require an outlet within 50 of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
Q: What about parks? Do parks have electricity?
A: We no longer service parks due to timing issues.
Q: What payments do you take?
A: We accept credit card as payment, for the deposits or paying in full at check out. Full payment must be made 24 hours before your rental.
Q: What if we need to cancel?
A: Deposits are non-refundable but can be applied as a rain check for a future event for you.
Q: Do you require a deposit?
A: Yes, we do require a deposit of $50 for orders less than $500 and 50% of orders over $500.
Q: How big are the jumps?
A: Each jump is different, please contact us if you need the dimensions of a certain jump.
Q: What about the big jumps? Any special requirements?
A: Check the requirements listed with each jump. Also, make sure you have at least a 4' access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room.
Q: What surfaces do you set up on?
A: We can set up on Grass. Concrete as well with a fee.
Q: Can we see a copy of your contract and safety rules?
A: Yes. There is a link in your receipt once you've ordered or you may contact our office.
Q: Are we responsible for the unit if it gets a tear or damaged in any way?
A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
Still have a question? Call or Write: Bouncewithfuntimes@gmail.com 407-967-2812